Payment, Delivery and Return Policy
TERMS & CONDITIONS – PLEASE READ BEFORE PLACING YOUR ORDER!
BY PURCHASING AN ITEM THROUGH WWW.BIBIHANUM.COM CLIENTS AGREE TO THE FOLLOWING TERMS AND CONDITIONS:
MAKING YOUR PAYMENT SECURE:
BIBIHANUM.COM guarantees that your payment is secure.
You can pay with major credit cards or debit cards such as VISA and MASTERCARD.
Payments from Russia and other neighboring countries can be done via KoronaPay app to a mobile phone number.
Alternatively from Russia you can send payment using your MIR card. Just message us regarding your order and we will provide you other details.
For questions regarding payment details please e-mail us at email@example.com or leave a message with Mohinur or Javohir through chat.
We have worldwide shipping.
Delivery within Uzbekistan is free.
International Shipping Options & Charges
International shipping costs are calculated based on a number of factors, including the number of purchased items, the weight of the items and the destination country postal code. During Checkout, international shipping costs will be calculated and guaranteed by Bibi Hanum based on the items you are purchasing and your shipping destination.
Most in-stock items will arrive 14-24 business days after receipt of your order. A shipping timeline specific to your destination can be viewed in Checkout.
Please note that shipping windows are estimates and delivery dates cannot be guaranteed.
BIBIHANUM.COM may correct errors or inaccuracies, and change or update information on this website at any time without notice, including prices and availability of items. All prices listed on this website are in US dollars and all charges will be processed in US dollars.
BIBIHANUM.COM reserves the right to limit the quantities of certain items to be purchased. We use reasonable efforts to deliver items as quickly as possible and within time periods indicated; however, we will not be responsible for any delays in delivery beyond our control.
All of the items on this website are sold AS IS.
FINAL SALE — NO EXCHANGES OR RETURNS.
Due to high expenses involved in producing hand-made silk ikat clothing, there will be NO EXCHANGES OR RETURNS on merchandise, without exception.
In order to avoid any confusion with the sizes, please contact us via Chat or by e-mail firstname.lastname@example.org. We will definitely help you out with alteration or adjusting the size to your body. You might even consider sending us your bust, waist, hip, height and weight measurements in advance. This will be very helpful to avoid any confusion with the sizing.
Please note that each item in our collection is meticulously handcrafted meaning the fabrics are hand-dyed and loom woven, and each piece is cut and stitched individually. As a result of hand dying and weaving process following minor imperfections may be present:
When textiles are woven on a loom, the interplay of threads creates a mesmerizing pattern and texture. However, due to the intricate nature of the weaving process, slight irregularities or variations may occur. These imperfections are not defects, but rather a testament to the authenticity and handmade nature of our products.
Some of these minor imperfections may include:
- Slubs or irregular yarn thickness: As different threads are woven together, there may be variations in the thickness of the yarn, resulting in tiny slubs or irregularities in the fabric. These variations add character and uniqueness to the textile, showcasing the craftsmanship involved.
- Small weft or warp thread irregularities: Occasionally, you may notice small irregularities in the weft or warp threads, such as tiny knots or variations in tension. These are a natural outcome of the weaving process and contribute to the charm of the finished textile.
- Slight color variations: Hand-dyeing techniques used in our textiles can result in subtle color variations within the fabric. These variations add depth and visual interest to the final product, showcasing the beauty of natural dyes and enhancing its uniqueness.
We want our valued customers to be aware of these distinctive qualities and embrace the inherent beauty of handmade craftsmanship. While we strive to provide accurate descriptions and images on our website, it is important to understand that slight variations in color, pattern, and texture are part of the charm of our products.
Please note that all sale items are final sale, and we do not accept returns or exchanges for these discounted products. This policy allows us to pass on the maximum savings to you, our valued customers, while maintaining the affordability and quality of our offerings.
We understand that shopping for sale items can sometimes raise concerns about fit, color, or other factors. To assist you in making an informed decision, we provide detailed product descriptions, accurate sizing charts, and high-resolution images, enabling you to visualize the item before adding it to your cart.
We strive to serve you better. We do our best to give each of our customer our best attention to their needs.
Please send additional inquiries to email@example.com.
We will get back as soon as we can.